Advisor Connect Program

Relationship management is the heart of our business. The Advisor Connect program provides you with a dedicated senior leader or relationship manager who proactively communicates new information and solicits feedback from you.

Fast and Friendly Customer Service

We track, monitor, and review our communication with our advisors. Our department is dedicated to providing outstanding service that contributes to your ongoing success. Some of our industry-leading metrics include:

• An average second ring call response time
• An average hold time of less than 30 seconds
• An abandoned call rate of less than one percent

Effective and Efficient Turnaround

We pride ourselves on our turnaround times. We approve and process new brokerage accounts and incoming ACATs within 24 hours.

Our Commitment to You

We stand by our Service Level Agreements (SLAs). We are committed to providing you with the highest level of service, and we consistently measure our performance to improve our standards.

Our Partnership with Pershing

Through our longstanding partnership with Pershing, LLC, we are able to provide you with highly competitive rates and give you access to NetX360™, a cutting edge technology solution designed to help you efficiently and effectively manage your business, no matter the fee structure. Pershing has been a leading global provider of financial business solutions for over 70 years and was named the #1 clearing house in the industry in 2017 by Investment News. Pershing’s parent company, the Bank of New York Mellon, has $33.1 trillion in assets under custody and administration and $1.7 trillion in global assets under management (as reported 12/31/2018). In addition to SIPC protection, accounts held at Pershing have coverage in excess of SIPC limits through Lloyd’s of London.